Skip to main content
All CollectionsFrequently Asked Questions
🚨 How do I import a previous account, recover my account or move my account to another device?
🚨 How do I import a previous account, recover my account or move my account to another device?
R
Written by Remi Tuyaerts
Updated over 4 months ago

Restoring your Unit-e account if you’ve got a new phone

Upgrading your phone and remaining on the same OS is straightforward. Simply sign in and allow access to your iCloud or Google Drive to retrieve your account keys.

Restoring your Unit-e account if you’ve changed from Apple to Android, or Android to Apple

If you have your QR code (These can be found under the Account section on your Unit-e app on your old device) you can restore your Unit-e account by following the steps below.

DO NOT share this phrase or QR code with anyone! Anyone with these details can access your All account and funds.

  1. Reinstall the Unit-e app on your new phone.

  2. Sign-in and create an account like normal

  3. Tap on ”Restore wallet”.

  4. Review and accept the Terms and Conditions.

  5. Proceed through the onboarding steps:

    • Select to restore using a QR code

    • Scan your QR code. Both can be found under the Account section on your Unit-e app on your old device.

    • Tap ”Restore”.

    • Approve iCloud or Google Drive access

    • Done!

Did this answer your question?